BEYOND THE TECHNOLOGY MANAGEMENT™

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VIEWPOINT

THE HUMAN FACTOR

At DeLappe Consulting, we believe to effectively implement change, you must first understand what it is that you’re changing. The delivery of healthcare is no exception. At the forefront of delivering that care are people whom are passionate about the work they do and the people they care for. Patients first, regardless of how amazing the technology. Hence, to have successful change, workflows must be evaluated with a focus on how the technology not only impacts daily workflows, but more importantly, how it impacts patient care.

MODEL OF CARE

The way in which healthcare providers, patients and information flow through a healthcare delivery system is like a well-choreographed dance. The order in which each step is delivered, information is accessed, and decisions are made, are clearly defined through disciplined steps and protocols. Each step is integrated and dependent upon the one before and the one after. To ensure the choreography flows smoothly, there is a rhythm between how each member of the care team moves in and out of the care delivery “dance;” the Model of Care.

HEALTH INFORMATION TECHNOLOGY

Healthcare Information Technology (HIT) is often perceived as the monument that disrupts the rhythm within the Model of Care. Clinical care teams are focused on providing care to their patients, if they perceive the technology as getting in the way of it, they will work around it. Those detours are costly and render the perception that the technology is broken or obtrusive. Whether it be optimizing existing Models of Care, or architecting a new one, workflows that are choreographed with a focus on the movement of People, Process, Information, and Technology will be better positioned to achieve adoption of new technology solutions and establish a comprehensive care model that can be spread across the healthcare system.